Terms and Conditions

This website is operated by Sue Norris Art. The following Terms and Conditions apply to the relationship between Sue Norris Art and our site’s users.

At all times, any reference to ‘we’, ‘us’ or ‘our’ throughout the following Terms and Conditions, and this website, refers to Sue Norris Art.

At all times, any reference to ‘you’ or ‘your’ refers to our users/customers.

The below Terms and Conditions govern the use of the Sue Norris Art website. By engaging in our service, you’re assumed to have read and understood these Terms and Conditions – and are therefore bound by these Terms and Conditions, at all times, whilst interacting with our brand.

Our Service

Sue Norris Art creates original artworks, fine art giclee prints, art posters and various other handcrafted home décor products.

We reserve the right to refuse service to anyone, at any time, if we deem him/her to be misusing our service, or using our service in an unlawful manner.

Furthermore, we reserve the right to make alterations to our service, products or prices, at any time, without notice or consequence.

Orders

Once you know which pieces you would like from our website, place them in your shopping cart by clicking the “Add to cart” button on each product you’d like to purchase. Once the products are in your cart you can begin our secure checkout process.

During the checkout process we’ll also collect certain details from you (see our Privacy Policy for more information). We’ll ask for these details only when necessary to deliver our service to you. After your order is complete, you’ll receive a confirmation email from us. If you don’t receive this email, or if any details are incorrect, please contact us immediately.

Payment

All prices in our store are listed in Australian Dollars (AUD). Our site does not directly process any payments, so none of your payment details are viewed, processed or stored by us or our website servers.

Your payment options include:

Paypal (available for Australian and International orders).

We use PayPal for all credit card payments as it is one of the safest options available on the internet. Note that you don’t need a PayPal account to checkout and pay with PayPal. PayPal accepts all major credit and debit cards: Visa, MasterCard, Maestro and American Express.

We can’t be held responsible for any delays in payment clearance and we can’t ship orders until we have received payment in full. We also can’t promise the availability of your desired stock if payment doesn’t clear or can’t be made for any reason.

Cancellation

Please double check your order before finalising the checkout, because once your order is confirmed, we’re unable to accept cancellations. We’ll be happy to assist you in any way we can in the selection of your items.

Original Art on canvas: 

All original art on canvas is shipped on it’s stretcher frame and is ready to hang. 

Original art will be carefully packaged with layers of bubble wrap and carefully packed inside a cardboard shipping box. 

Original art usually leaves our studio within 3-7 days from order date.

Depending on location, postage often takes between 5-10 days. 

Smaller works are sent via Australia Post and all larger works are sent via Courier. 

All original artworks automatically include shipping insurance.

Due to the techniques used in the creation of original artworks, using mixed mediums and textures, which may become unstable if removed from the stretcher frame, artworks are not rolled for shipment.

All of our fine art giclee prints are made to order. Printed and shipped via a third party.

Where products are sold through a third-party provider (i.e. Prints and/or Homeware, or any other third party that we may use at any time) the terms and conditions of that third party will apply.

For orders outside of Australia, we cannot guarantee a delivery time. Although most orders reach our customers within 3-4 weeks of the date of order, shipping times vary greatly depending on the country.

Once we have shipped your order, you will receive a notification email with tracking details.

Once your order has been shipped, Sue Norris Art cannot accept responsibility for loss or any damage to your package. While Sue Norris Art cannot take any responsibility for lost or damaged mail once it has left our care, we are here to help. If you require any assistance with any of the above, please don’t hesitate to get in touch with us.

International Shipping

When international shipping is arranged, the customer is responsible for all customs/duties fees, if applicable. International postage is sent via Australia Post regular air mail. Please allow up to 30 business days for your order to arrive to you from Brisbane, Australia.

The above mentioned shipping times are just a guideline and in many cases your order will arrive sooner. However, we’re not responsible for delays in shipping times due to postage service delays or any other delays that stem directly from circumstances beyond our control.

Import Duties and Taxes

If your order is to be shipped outside Australia, we assume that you’re aware of any import duties or taxes that may apply in the country your order is being shipped to. Sue Norris Art will not be responsible for the payment of any such costs, nor will we be responsible for replacing goods that may be seized by customs in your country.

Returns, Exchanges and Refunds

Sue Norris Art cannot take any responsibility for lost or damaged mail once it has left our care. We also don’t offer refunds or exchanges on change of mind orders.

Lots of love and care goes into packaging orders for shipment, and each item is inspected thoroughly before it’s sent.

If your item arrives damaged please contact us within 48 hours with your order number and photographs and descriptions of the damage exactly as they have arrived to you. We’ll assess damage on a case-by-case basis, and it’s at our discretion to determine whether an item can be returned and replaced or repaired on the basis of damage. Furthermore, we’ll refuse a damaged return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.

Replacement of original artworks is not possible, due to each piece being a one-of-a-kind original.

We reserve the right to refuse returns if they don’t meet the conditions above.

Refunds and replacements will not be offered if the customer:

· simply changes their mind

· decides they do not like the purchase

· decides they have no use for it

· damages the goods by not handling carefully as per our Product Care, and/or mounting items securely to surfaces

If your order is incorrect for any reason, please contact us within 48 hours with your order number and photographs and descriptions of what you have received.

Promotions

From time to time we may offer promotions including, but not limited to, discount codes, vouchers or giveaways.

These promotions will only be valid for specified periods, and any and all conditions must be complied with in order to successfully redeem or qualify for promotional benefits.

We reserve the right to suspend, cancel or modify any such promotions, at any time without notice or consequence. Vouchers won as part of promotional competitions are not valid with any other offer, and are applicable to purchase prices only (excluding shipping costs).

While we will never share your personal details, from time to time we may use photos and/or videos of our products with your images/photos/logos on them for promotion and marketing on our digital channels (including, but not limited to: our website, our social media, our emails). You can request for products with your images/photos/logos not to be used for our promotional purposes by emailing us with your order number and a specific request not to include any of the pieces from your order in our image/video promotions and marketing.

Product Information

We take care to ensure that the images and descriptions of our products are accurate. We can’t, however, be liable for differences in colour or appearance that may be attributed to variations in calibration of your computer monitor or handheld device as compared to the printed colour of our products.

Kindly note, actual products may vary slightly in colour from those shown on your monitor. We do our best to display our products as accurately as possible in photographs and video, however we cannot guarantee the identical match of these colours.

Product Care

Please take note the following care instructions to ensure the longevity of your Sue Norris Art products.

Original art on canvas

All original works on canvas are provided with D rings with hanging wire attached to the back.

Ensure you have determined the safest method for hanging your painting securely on your specific wall type. Hanging methods vary depending on whether your wall is plasterboard, brick, timber or other. If you are unsure, please seek advice from a professional.

Artworks do not like direct sun – so please be mindful of where you hang your art. Direct UV light will damage the paint and eventually lead to faded colours.

Artworks also do not like high humidity – so bathrooms or other highly humid areas are not ideal and will damage your painting over time.

Remove buildup of dust regularly by wiping with a clean, soft, damp cloth.

Fine Art Giclee Prints

Giclee prints are acid free, archival quality prints and will last a lifetime if cared for properly.

Fine art prints do not like direct sun, moisture (humidity), dust/ dirt or acid. So please do not hang them in direct sun or in a bathroom. They also need to be framed with a protective glazing (glass or acrylic barrier) to protect them from dust, moisture and acid.

To ensure your print’s longevity, it is highly recommended that you have your print professionally framed using a UV protective glazing and acid free, archival quality framing materials.

If you plan on framing your print yourself, please note the following:

Never touch the surface of your print. Your fingers will leave residue on the printed surface that with time, will discolour and damage your print.

When handling your print, wash your hands thoroughly first, and touch only the very edges of the print (the white border).

Cheap frames are made from cheap materials – and are not acid free. Over time, the acid in your frame (including mdf backing board, and cheap mount boards) will damage and discolour your print.

Use only 100% acid free mounting and matting materials.

Social Media

Sue Norris Art uses social media channels to update our customers about our brand, our products, and our promotions.

We encourage everyone to join us on these platforms. If you do join us on social media, please be aware that we have specific standards of conduct and behaviour.

We welcome all kinds of comments and thoughts – supportive, opposing, critical, etc., as long as they’re made in the spirit of constructive and civilised dialogue. Please use polite language.

Please do not re-post our images without permission. Any image re-posted from our website or social media must be credited to us. We may refuse access to our social media for any person that repeatedly misuses our images.

Privacy

Any personal information that is provided to us throughout your visit to Sue Norris Art via email, or via our social media channels, will be governed at all times by our Privacy Policy. This policy is available on our website and details how your personal information will be collected, stored and dealt with by us. Please make sure to read this policy before interacting with our service or providing us with any personal information.

Changes to Terms and Conditions

Sue Norris Art may occasionally make alterations to our Terms and Conditions. We reserve the right to make such modifications without notice or consequence.

Any changes to our processes and procedures that will affect our Terms and Conditions and therefore our customers, will be published on our website and will take immediate effect from their time of publication.

Questions and Comments

These Terms and Conditions are current as of November 2023. If you have any questions, concerns or simply require further information about Sue Norris Art, please contact us through our contact form on the website and we’ll do our best to assist you.